Establishing New Service

For new service, please visit City Hall to complete the Water and Trash Residential Service Form (PDF), show proof of identity and pay a $50 non-refundable water connection/application fee. When you come in, a welcome packet is provided with useful information, policies and more. All of these items must be received before water will be serviced.

Bill Due Dates

Utility bills are due the 10th of each month, all payments received after the due date will be assessed a penalty of 5% of the balance due. If the 10th falls on a weekend or holiday, utility bills will be due by 8am the first business day following the 10th to avoid late fees.

Disconnections & Cancellations

There is a $50.00 charge to disconnect/reconnect service due to non-payment. Payment arrangements must be made and signed 24 hours prior to disconnect day with the Utility Billing Specialist, or services will be disconnected.

To cancel service, fill out this form with the day you want service to end and a forwarding address. To update your information on your account, please fill out this form.

For More Information

Contact the Utility Department by phone at 316-744-2451, ext. 132 or by email.

Water Rates

Residential

Residential water base rate is $28.64

Usage tiers:

• 0 - 2,999 gallons: $3.53 per thousand gallons
• 3,000 - 5,999 gallons: $4.83 per thousand gallons
• 6000 - 11,999 gallons: $5.27 per thousand gallons
• 12,000 - 16,999 gallons: $5.41 per thousand gallons
• 17,000 - 24,999 gallons: $5.54 per thousand gallons
• 25,000 gallons and over: $5.60 per thousand gallons

Commercial

 
Commercial water base rate is $41.66

Usage tiers:

• 0 - 2,999 gallons: $3.96 per thousand gallons
• 3,000 - 5,999 gallons: $5.27 per thousand gallons
• 6000 - 11,999 gallons: $5.79 per thousand gallons
• 12,000 - 16,999 gallons: $6.14 per thousand gallons
• 17,000 - 24,999 gallons: $6.58 per thousand gallons
• 25,000 gallons and over: $7.24 per thousand gallons