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1. My water meter is low or sunken and it is dangerous. Who do I contact?

Please contact the Utility Billing Clerk.

2. The Water department installed or repaired a water main in front of my home and has not been back to repair my lawn. Who can I call?

In most cases, we would prefer to wait a few days to dry out and settle before crews make the final touches and plantings. If it has been more than a few dry days, please contact the Utility Billing Clerk.

3. What are the blue and green flags doing in my yard?

The blue flags are how the water department locates the City water main and green flags are for sewer location. Typically pipes are flagged at the request of a utility company or the City may request flagging to make repairs on an underground utility.

4. I have water running from my yard onto the street. What do I do?

If you have water running from you water meter or on the outside of your house, please call the City Utility Office at 316-744-2451, ext. 132.

If it is after hours (8 a.m. - 5 p.m., Monday - Friday) or weekend emergency, please call one of our emergency numbers, 316-761-6972 or 316-761-6973. Please remember that these numbers are for an emergency only!

5. My neighbor has water running in their yard into the street, and they are on vacation. What should I do?

Call the City Utility Office at 316-744-2451, ext. 132.

If it is after hours (8 a.m. - 5 p.m., Monday - Friday) or weekend emergency, please call one of our emergency numbers, 316-761-6972 or 316-761-6973. Please remember that these numbers are for an emergency only!

6. How do I sign up for water and trash service?

Contact the Water Clerk at 316-744-2451, ext. 132.

7. What are the rules and regulations for trash pick up?

The rules and regulations for trash pickup can be viewed at our Trash Rules and Regulations page.

8. What are my options for paying my utility bill?

For more information on paying utilities bills, visit the Payment Options page.